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Christian Aid Ireland Donor Charter

We will:

  • Treat all donors with respect
  • Communicate with honesty
  • Respect our supporters right to privacy and confidentiality
  • Not subject supporters to any form of undue pressure
  • Use donations as donors intend to deliver the objectives of Christian Aid
  • Manage donations responsibly
  • Comply with all our responsibilities under data protection guidelines, including removing donors from communication lists if so requested.

 

Our donors

Christian Aid Ireland is committed to treating all our supporters with respect, honesty and openness. Donors have the right to an official receipt in prompt acknowledgement of their donation, unless they request otherwise.

Christian Aid respects the confidentiality of donations and will not share donor details with any other organisation. Donors have the right to request their names be deleted from our mailing list or database at any time.

Donors have the right to be informed of the status and authority of those with whom they communicate; for example, donors will be informed if fundraisers are employees or volunteers of the organisation or third-party agents. Donors have the right to expect that all relationships with individuals representing organisations of interest to the donor will be professional in nature.

 

Use of donations

Donors have the right to be assured that their gifts will be used for the purposes for which they were given. In fundraising materials Christian Aid will accurately describe and reflect the activities and needs of our overseas partners and their programmes. Our existing policies and practices ensure that any donations received will be used solely to further Christian Aid’s vision of an end to poverty.

 

Volunteer fundraisers

Christian Aid values the contribution of our volunteer fundraisers and is committed to ensuring they are resourced and supported in their efforts. Christian Aid has received Investing in Volunteers accreditation, which comprises 10 indicators of volunteer management best practice.

 

Financial standards and accountability

Christian Aid Ireland will prepare annual accounts that will be subject to an external audit and be made available for inspection by donors.

Christian Aid will endeavour to comply with best practice fundraising standards. Christian Aid Ireland has received accreditation from HAP (Humanitarian Accountability Partnership).

 

Transparency and reporting

Christian Aid Ireland will publish an Annual Review that will include details of those serving on the Christian Aid Ireland Board, information on our relationship with Church Bodies in Ireland and Irish Aid.

Christian Aid Ireland has procedures in place to enable donors to notify us of their wishes, comments and complaints. These procedures ensure that all feedback, in particular complaints in relation to fundraising, is addressed and receives a reply within an agreed time frame.

If you have a complaint about any aspect of our work, please contact Deborah Doherty at ddoherty@christian-aid.org. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

 

Download Christian Aid Ireland Complaints and Feedback Policy

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